💰 Refund Policy
Last Updated: September 26, 2026
At Reliable Courier, we are committed to providing exceptional service. If you're not completely satisfied with our service, we're here to help with our transparent refund policy.
âš¡ Quick Refund Promise: All eligible refunds are processed within 5-7 business days.
1. Refund Eligibility
You are eligible for a full or partial refund in the following cases:
- Non-delivery: If your parcel was not delivered within the promised timeframe without valid reason
- Service failure: If we failed to pick up your parcel after confirmation
- Lost package: If your parcel is confirmed lost during transit
- Damaged goods: If your parcel was damaged due to our mishandling (with proof)
- Wrong delivery: If your parcel was delivered to the wrong address due to our error
- Duplicate charges: If you were charged twice for the same service
2. Refund Process
Step 1: Raise a Complaint
- Call us at 8962928774 (24/7 available)
- Email us at support@reliablecourier.com
- Provide your tracking ID and order details
Step 2: Investigation
- Our team will investigate your case within 24-48 hours
- You will receive regular updates on your refund status
Step 3: Refund Approval
- Once approved, refund will be initiated immediately
- You will receive a confirmation email
Step 4: Money Back
- Refund will be credited to your original payment method
- Bank transfers: 5-7 business days
- UPI/Wallet: 2-3 business days
- Cash payments: Instant refund via UPI/Bank transfer
3. Refund Amount
Full Refund (100%):
- Complete service failure
- Lost or severely damaged packages
- Duplicate charges
Partial Refund (50%):
- Delayed delivery (beyond 24 hours of promised time)
- Minor damage to package (product intact)
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Wrong address provided by customer
- Recipient refused to accept the delivery
- Customer canceled after pickup without valid reason
- Delays due to natural disasters, strikes, or government restrictions
- Prohibited items found in the package
- Incomplete or incorrect documentation for international shipments
5. Cancellation & Refund
Before Pickup:
- 100% refund if canceled before pickup
- No questions asked
After Pickup:
- 50% refund if canceled within 2 hours of pickup
- No refund after parcel reaches the sorting facility
6. Insurance Claims
For insured parcels:
- File a claim within 48 hours of delivery/damage
- Provide photos and documentation
- Insurance claim processed within 7-14 business days
- Maximum claim amount as per insurance value declared
7. Customer Rights
- Right to track your refund status anytime
- Right to escalate if refund is delayed beyond promised time
- Right to speak with a supervisor for complex cases
- Right to file a consumer complaint if not satisfied